A completely bespoke service
Everything that’s needed to achieve exceptional performance levels and bring your machine into a new productivity dimension. Our team is committed to personalising every aspect of the service to adapt it to your specific needs, anticipating risk situations, guaranteeing efficiency, safety and improved performance.
The software integration that makes you more productive
With SCM’s MES solutions, you optimise operating times, maximise the use of resources and improve the efficiency of your range of machines. Created to simplify the management of the productive system and optimise the use of available resources, it is easily scalable and complies with Industry 4.0 and 5.0 regulations.
More proactive, greater performance
Our team works in close collaboration with your operators, analysing and interpreting the data generated by your connected machines. We use advanced digital technologies and the know-how of the SCM service team to provide you with a greater level of customised and proactive support, ensuring your operating continuity and maximising the efficiency of your range of machines.
All the advantages of the Smart Advisory Contract
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Reduction in machine downtimes:
Constant monitoring allows potential breakdowns to be spotted and solved before they become critical problems.
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Bespoke proactive support:
The team constantly monitors the performance of connected machines, anticipating the operating risks and intervening in advance if necessary.
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Maximum operating speed:
Thanks to the collection and analysis of production data, it is possible to optimise the processes and improve efficiency in real time as well as guarantee an interruption-free productivity flow, increasing overall productivity.
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Performance optimisation:
The machines’ connectivity offers a complete display of their performance, allowing for focused interventions to maximise efficiency.
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Greater long-term protection:
Periodical maintenance visits from qualified experts guarantee in-depth and bespoke interventions, contributing to preventing future problems and maintaining the machines in excellent condition.
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Customised solution for your range of machinery:
Every machine is monitored and supported based on specific production needs, guaranteeing a bespoke approach that maximises the operating return of your whole factory.
Discover the Smart Productivity Contract solution
The Smart Productivity Contract solution integrates the advantages of preventive maintenance, remote support, support from SCM experts and fast, focused intervention in the event of unexpected stoppages. Thanks to the presence of specialised technicians, downtimes are reduced to a minimum, guaranteeing a fast recovery and continuous production flow. Customised for your range of machines, the Smart Productivity Contract allows you to achieve excellent performance, reduce operating costs and optimise the management of all your SCM machines.
FAQ
The annual “Smart Productivity Contract” includes remote support for your entire range of machines over the phone and via PC, a number of maintenance visits planned per year from our qualified technicians to be customised according to the machines, discounts on all spare-part orders and training courses, as well as access to the LMS e-campus platform and the chance to add Maestro Connect (if the machines can be connected). Contact us for further information on how to customise your Smart Productivity Contract.
Each Smart Productivity Contract is fully customised according to your needs. Several maintenance visits can be arranged per year, during which a specialised technician will inspect your machines and carry out maintenance work to guarantee efficiency and operating safety. Based on your machine’s technology, the duration of each visit can last 1, 2 or 3 days.
Remote support allows you to contact our technicians via MyPortal to solve technical problems. If necessary, we can access machine controls remotely (if compatible) to diagnose and fix breakdowns without the need for an on-site visit. The “Smart Contracts” include remote support for the entire range of machinery.
Maestro Connect is an additional service that allows you to monitor your machines’ data in real time to optimise production. Thanks to Maestro Connect, you can access the Control Room service and the SCM proactive support service, where our technicians help prevent potential breakdowns or inefficiencies.
The proactive support via Maestro Connect allows you to predict any technical problems, optimise the use of the machines and reduce downtimes. Thanks to data monitoring, our technicians can intervene before a fault occurs, improving overall production efficiency.
Yes, you can add Maestro Connect to your annual “Smart Contract” to improve your machines’ performance and make the most of the Control Room proactive support service.
With the annual “Smart Contract”, you will receive discounts on all orders for spare parts. The discount percentage varies according to the kind of contract signed.
There are “Smart Contract” solutions with several annual visits for your range of machinery. If you need additional maintenance visits, you can contact our team and together, assess the Smart Contract that suits you. Contact us for further information on the cost of the contracts and maintenance visits.