Service and Maintenance
A wide range of services that can be
customised for your every requirement
Render your SCM machines productive right away.
Our technicians are at your disposal from the installation and Start Up in production.
Installation, start-up, testing and training activities to maximise long-term productivity.
Over 600 technicians provide on-site technical support throughout the world.
Thanks to our distribution network we can guarantee the presence of our technicians wherever your are, to provide component advice and a quick identification and resolution of the problem.
Sometimes the presence of an on-site technician is not always necessary. All you need is a call to get in touch with our experts. Our hotline is able to identify and promptly analyse the error through cutting edge applications, designed to save time and money.
75% of cases opened are resolved remotely with the technical support of our expert technicians.
Our maintenance programs can be customised in terms of the number and type of annual interventions.
We are at your disposal to assess the most suitable formula for the way you use your machines and the operating requirements of your production plants. Our programs range from assessing the state of the machines to extensive maintenance services carried out by our personnel. The various options available include different discounts for purchasing spare parts and training courses.
Moreover there are further discounts available based on the number of machines included in the contract.
All the advantages
of signing a maintenance contract with SCM Service.
We built the machines and we know them better than anyone else! SCM's technical staff is trained by highly qualified specialists that are able to resolve issues on every product with maximum effectiveness.
With a preventive maintenance contract, customers can enjoy a preferential channel to access the telephone and computer support services. To receive technical support in case of faults, select spare parts and obtain indication on the repair interventions.
SPARE PARTS AVAILABILITY
SCM customers can benefit from a spare parts warehouse that provides fast delivery times and advantageous purchasing conditions.
A CUSTOMISED PROGRAM
Various types of maintenance packages based on the specific use of the machines and the operating requirements of our customers. Together we decide the support you need for the entire life of the machine.