SCM services

RELIABLE, FAST AND FLEXIBLE

Today there is one more reason to choose SCM products.
Our team is able to provide highly specialised services
with the levels of quality and reliability borne out of over 60 years of experience in the sector. .

 

You will never work alone

From the installation to the start-up in production to the technical support and maintenance.
From training to supplying specific spare parts.
Our Team will follow you throughout all the stages of the machine's life cycle.
We share the same goal as you: not simply starting-up
the machine but maximising your production.

 

OUR COMPLETE SUPPORT


Technical support

Machine installation and start-up as well as remote assistance and support via Teamviewer and Maestro Smartech. 

Specific preventive maintenance programs that range from yearly inspection visits to a complete maintenance support, with regular scheduled visits by our technical personnel.

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Spare parts

92 Spare Parts Specialists throughout the world, a central warehouse in Italy with over 36,000 Sku and stock of critical spare parts, that is able to respond to every emergency and to your needs during the life-cycle  of the machine. 6 secondary warehouses are able to respond to requirements of North America and Europe in 24 hours and the rest of the world in 48 hours. Our e-shop lets you purchase and process the shipping in real time, thanks to a library of documents and a system of multimedia catalogues that guide you in selecting the right component. 

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Training

Training course for machine and maintenance operators  tailored specifically for the technologies and products purchased as well as for specific production processes. This will include access to documents drawn up by product specialists and the possibility of working directly on latest generation machines in a laboratory at our Rimini headquarters. 

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Digital Services

Our digital products and services will render your production plant more "Smart&Human": CONNECT - access to the machine data wherever you are; analysis and processing productivity trends; alerts that trigger scheduled and unscheduled maintenance actions to prevent machine down times, tutorial videos and "How to" solutions to resolve faults.   

Go to Digital Services

 

 

DO YOU NEED TECHNICAL SUPPORT?

SCM SERVICE
 Tel. 866-216-2166
 

Request technical support by filling out the form.

 

SCM SPARE PARTS
 Tel. 770-813-8818