3D CATALOGUES
Don’t know the spare parts code you need?
Browse our 3D manuals and purchase in a click!
Your spare parts, always on time
More than 30,000 original spare parts, delivered in 24/48 hours, a team of experts on hand to help you with each stage of purchase, and an e-commerce where you can buy in a few clicks: all to guarantee you optimal maintenance of your machines.
All the spare parts you need, in a click
Find the entire catalogue of spare parts on a single platform, which can be browsed when and where you wish. It scrolls through the 3D catalogue of your machines, generates lists of recommended spare parts and you benefit from a discount specially for you on all your on-line purchases. The e-shop’s bespoke solutions allow you to easily identify the part needed by viewing the machine’s detail and purchasing it in one easy click.
List of recommended spare parts
From the My Machines section you can generate the lists of recommended spare parts for each of your machines and add them directly to your basket: nothing could be simpler!
User-friendly interface
An intuitive platform designed to simplify the user experience as much as possible and allow for the purchase of spare parts in complete safety.
A specific team
Our highly qualified team of experts is always on hand to provide support when choosing the ideal spare part that suits your specific needs. We can personalise the solutions according to the machine and technical specifications required, guaranteeing an ideal integration. Our team helps you quickly find the right components, improving efficiency and the longevity of your machines.
Full Automation
the future of logistics
Scm’s automated warehouse significantly speeds up spare parts’ shipping
Automation: The future of logistics
Autostore is the automated warehouse for handling spare parts, designed to optimise the service’s efficiency and speed. Equipped with 19 highly efficient robots, this innovative solution has already transformed our spare-parts shipping process. A state-of-the-art solution in the logistics sector with advanced technologies and a rapid, efficient picking system where pick-up times have been reduced to just 45 seconds.
Efficiency and speed at your service
Since the introduction of this system at the start of 2021, we have managed to increase our shipping speed by 30%. Our team manages to send over 700 orders per day and deliver around the globe within 24/48 hours. You can rely on instant availability of the spare parts, minimising waiting times and guaranteeing greater operating continuity.
Greater accuracy and speed
The advanced robotics of our warehouse reduce the error margin to a minimum when picking up spare parts, eliminating human error. This allows us to fully satisfy your demand for spare parts, cutting down on any problems or delays in maintenance or repair work. Thanks to Autostore, operational 24/7, we can issue your orders even faster and more reliably.
Sustainable approach
We are committed to sustainability. SCM’s automated warehouse has been designed to be energy efficient and environmentally friendly. It is enough to think that 10 of our robots consume the same amount of energy as a vacuum cleaner. This sustainable approach indicates our commitment to a greener future.
FAQ
In order to sign up for the ALL-IN-ONE E-SHOP, you need to fill in the registration form found on our MySCM portal. Once filled in, you will receive an e-mail with access details. If you can’t find the e-mail in your mailbox, check in the Spam file or Unwanted Mail.
Some MySCM portal activation requests (and therefore the ALL-IN-ONE E-SHOP) may require up to 24 hours, as they need to be analysed by our team. We ask you to be patient during this process. You will receive an e-mail notification once your account has been activated.
If you didn’t receive the registration e-mail, check in the Spam file or Unwanted Mail. If you don’t find the e-mail there either, try registering again or contact our support service at: help_myportal@SCMgroup.com.
If you are having difficulty accessing the MySCM portal, you can contact our support team at: help_myportal@SCMgroup.com. We will be happy to assist you.
The Service provider is the organisation that sold the machine to the user or your machine’s usual support provider. When you are asked to indicate the “Service provider”, type in the name of the company or distributor who sold you the machine or who regularly provides you with technical support.
For any specific problem regarding the ALL-IN-ONE E-SHOP, like those concerning the account, payment methods, display of items or search for articles not found, you can contact our technical support at eshopsupportit@SCMgroup.com.
If the message “Your account is not enabled to purchase spare parts” appears, contact our technical support at eshopsupportit@SCMgroup.com. We will help you enable your account to purchase spare parts.
If you can’t find your machines’ serial numbers in the “My Account” section, you can add them in manually. Follow these steps:
- Access the “My Account” section and click on “Add Serial Numbers”.
- You will be asked to upload a photo of the plate on the machine and type in the serial number.
- Once the request has been typed in, our team will deal with it. It may take up to 24/48 hours until the serial number is visible on your account.
- Once this time has elapsed, log out and re-access your account to view the serial number.
- If the serial number is still not visible after following these steps, contact our technical support at eshopsupportit@SCMgroup.com.
Shipping times vary according to the availability of the items:
- Available items: Shipped within 24-48 hours.
- Items on their way: These are items that we have already ordered from our suppliers and are on the way to our warehouse. In this case, shipment will be made as soon as the items are available, with a variable waiting time.
- Unavailable items: If an item is not available nor incoming, we can order it from our supplier but the shipping times will be longer and more varied.
You can check item availability directly from the product description.
Yes, once you have made a purchase, you will receive a confirmation e-mail with details of the order and a link to monitor shipment status.
Contact our customer services as soon as possible to change or cancel an order at: eshopsupportit@SCMgroup.com. We will help you to change or cancel the order if it has not yet been shipped.
Available payment methods include credit card, PayPal and bank transfer in advance.
For orders under €500, payment must be made in advance using one of these methods.
If you choose bank transfer in advance, once the order has been placed, you will receive an initial confirmation e-mail with the bank details of where to make the transfer. It is essential that payment is made using the bank details given in the confirmation e-mail. Do not use SCM’s general IBAN otherwise the order will be blocked and not processed correctly.
Questions?
Contact our team!
If you want to receive information, our team is on hand to respond to all the questions concerning SCM Service solutions. We will help you choose the right solution for your company.
Contact us