A consultant with you at all times
We are aware of the challenges that the woodworking industry can present, and this is why we provide a team of consultants, experts and highly qualified trainers.
Our consultants are ready to listen to your specific needs and offer bespoke solutions that meet your everyday requirements. A partner always at your side, ready to transform challenges into opportunities for growth.
Achieve your performance goals
With our focused consultancy, expert technicians and qualified trainers, you will acquire an innovative prospective and advanced skills that will allow you to effectively deal with the sector’s challenges. Furthermore, our trainers are ready to help your team stay constantly abreast of industry innovations.
Continuous optimisation for your work
We are convinced that by collaborating together, we can shape a future of continuous improvement for your work. It is essential in our partnership for us to understand your specific needs to offer you bespoke solutions that will allow you to overcome current obstacles, anticipating them and adapting to market evolutions.
All the advantages of the Smart Advisory Contract
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Reduction in machine downtimes:
Constant monitoring allows potential breakdowns to be spotted and solved before they become critical problems.
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Decisions based on data:
Thanks to the collection and analysis of production data, it is possible to optimise processes and improve efficiency in real time.
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Bespoke proactive support:
The team constantly monitors the performance of connected machines, anticipating the operating risks and intervening in advance, if necessary.
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Maximum operating speed:
With an advanced production control, an interruption-free production flow is guaranteed, increasing overall productivity.
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Performance optimisation:
The machines’ connectivity offers a complete display of their performance, allowing for focused interventions to maximise efficiency.
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Greater long-term protection:
Periodical maintenance visits from qualified experts guarantee in-depth and bespoke interventions, contributing to preventing future problems and maintaining the machines in excellent condition.
Discover the Smart Advisory Contract solution
The Smart Advisory Contract solution has been designed to offer you specialist support and optimised management of your SCM machines. Thanks to the presence of SCM experts, you will have access to in-depth knowledge regarding your machines, allowing you to take informed decisions to improve their performance. Furthermore, in the event interruptions to operations, you will be able rely on the presence of specialised technicians, ready to intervene with fast, resolving solutions, to guarantee a rapid recovery for your production. All included in this package designed to maximise your work efficiency and continuity.
FAQ
The annual “Smart Advisory Contract” includes remote support for your entire range of machines over the phone and via PC, two annual planned maintenance visits from our qualified technicians for a machine, discounts on all spare-part orders and training courses, access to the LMS e-campus platform and the chance to add Maestro Connect (if the machine can be connected). Contact us for further information on the cost of the contracts.
There are three kinds of Smart Advisory Contracts, all with two annual maintenance visits, during which a specialised technician will inspect your machine and carry out maintenance work to guarantee efficiency and operating safety. Based on your machine’s technology, the duration of the visit can range from 1 to 2 days.
Remote support allows you to contact our technicians via MyPortal to solve technical problems. If necessary, we can access machine controls remotely (if compatible) to diagnose and fix breakdowns without the need for an on-site visit. The “Smart Contracts” include remote support for the entire range of machinery.
Maestro Connect is an additional service that allows you to monitor your machines’ data in real time to optimise production. Thanks to Maestro Connect, you can access the Control Room service and the SCM proactive support service, where our technicians help prevent potential breakdowns or inefficiencies.
The proactive support via Maestro Connect allows you to predict any technical problems, optimise the use of the machines and reduce downtimes. Thanks to data monitoring, our technicians can intervene before a fault occurs, improving overall production efficiency.
Yes, you can add Maestro Connect to your annual “Smart Contract” to improve your machines’ performance and make the most of the Control Room proactive support service.
With the annual “Smart Contract”, you will receive discounts on all orders for spare parts. The discount percentage varies according to the kind of contract signed.
There are “Smart Contract” solutions with several annual visits for your range of machinery. If you need additional maintenance visits, you can contact our team and together, assess the Smart Contract that suits you. Contact us for further information on the cost of the contracts and maintenance visits.