Service Australia

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Scm Australia has built it’s reputation for superior spares and after sales service over many years. 
Our focus is on providing personnel dedicated to helping you.


Customer’s Feedback

Read some comments sent in by just a few of our happy customers on our customer feedback page.


Spare Parts

Our spare parts department is available toll free on 1300 42 22 38. With an extensive range of spare parts in stock, 5 dedicated Spare Parts Co-ordinators are waiting to take your call.


Technical Services

When buying new equipment, backup service is just as important as the machine itself. Scm Group Australia’s technicians undergo rigorous, on going Scm Group training to keep your Scm machine performing. Scm Group Australia’s are committed to give each state service second to none.

  • Within Australia: 1300 42 22 38

  • Outside Australia: 61 2 8886 1500

Alternatively, please email us.


Remote Support

In addition to phone and email support, our trained technicians are often able to assist our customer’s by remotely connecting into their machine PC’s.

To download this software please direct customers to our support page.


Service, a continuous commitment, to protect your investment 

When choosing excellence you deserve excellent service. This is why we are pleased to introduce the SCM Group Service custom maintenance program.

An advanced system of after sales services that guarantee the best performance and maximum reliability of our machines.
To protect your investment, every day.

SCM Group provides a service that goes beyond the purchase, to guarantee the long term performance of your technological production system and peace of mind for your business
 

OVER 500 TECHNICIANS WORLDWIDE
A network of trained and constantly updated professionals provides a first hand, specific and highly efficient support service.

A COMPLETE RANGE OF AFTER-SALES SERVICES

  • installation and start-up of machines, cells, lines and systems
  • tailored training programs
  • telephone support to reduce times and costs when machines are not working
  • preventive maintenance programs to guarantee long term performance
  • complete renovation of machines and plants to renew the added value of the investments
  • custom upgrading to update machines and plants and meet new production requirements