The SCM Service Difference

27 May 2019

We understand that your manufacturing process requires fast, reliable service to ensure your success. The SCM Australia Service and Support division offers an extensive range of after-sales services to guarantee the best performance and maximum reliability of your machine. 

Service Team

Accessible by phone or email to ensure real-time support, our service network includes technicians with a variety of trade backgrounds including electricians, engineers, wood machinists, cabinetmakers and electronics experts. 

We effectively and promptly diagnose your manufacturing issues and provide a workable solution.

Support & Troubleshooting

Teleservice: an advanced system for remotely controlling your machine to identify and solve problems real-time, reducing costs. 

On-Site Work: A specialist at your premises anywhere in Australia, thanks to the extensive SCM network of offices and the support of our certified professional partners. 

Spare Parts

We know that when you need a spare part, you need it right away. That's why we set up an email service where you can order any day, any time. 

With over 15,000 spare parts in stockm, we can help you find all the information necessary to easily identify the spare part codes for your machines, provide the price, availability and arrange the order.

Preventative Maintenance

We work with you to customise a regular maintenance, service and support program to give you a superior performance and reliability for your machines.

Now available - talk to us about our pre-paid service packages!

Onsite Training Courses for Operators

Ensuring correct training of your personnel is a priority for us. All of your needs can be covered by courses specifically organised according to your requirements. 

Our technicians are on hand to help your operators create complex work-piece programs or to optimise your productivity in terms of cycle times. 

Machine Technical Traceability

Our centralised archive guarantees the security of all technical documents and information on your machines. Always available online, with secure access guaranteed by customised login and passwords. 


We supply products that are designed for longevity. If you have equipment that requires reconditioning or major overhaul, we can provide specialised assistance. We supply original spare parts, labour, advice and practical support to help you recondition your old machinery. Alternatively, we can provide reconditioning services in our premises.