CMS CUSTOMER CARE

A widespread distribution across the globe means we can stay close to our customers, guaranteeing a local presence of highly specialised technicians who can guarantee a fast, professional response. This is why our technicians and those of our partners undergo continuous training. This is the only way we can guarantee a constant update of what's new with our products. CMS means quick solutions to your problems, in order to reduce a machine's downtime to a minimum, but also effective, innovative solutions to create added value and protect the customer and his/her investment. 

OUR SERVICES

  • Training 
  • Installation
  • Remote Customer Care (RCC)
  • On site support
  • Check up, preventive maintenance, calibration
  • Modifications and retrofitting
  • Spares

 

A CAPILLARY PRESENCE FOR A BEST-IN-CLASS AND WORLDWIDE SERVICE

CMS Headquarters Italy

 

BACK OFFICE CALL CENTER
Phone: +39 0345 64 350
Email: cms.assistance@cms.it

 

SPARE PARTS
Phone: +39 0345 64 832
Email: cms.spares@cms.it

 

RETROFIT
Phone: +39 0345 64 350
Email: cms.retrofit@cms.it
 



From Monday to Friday
8:00 a.m. to 6:00 p.m. (GMT +1)

excluding Italian bank holidays

CMS France

 

BACK OFFICE CALL CENTER 
Phone:
+33 450 028 672
Email: technique@cmsfr.fr

 

SPARE PARTS
Phone: +33 450 028 411
Email: pieces@cmsfr.fr

 

RETROFIT
Phone: +33 450 028 672
Email: commercial@cmsfr.fr

 



From Monday to Friday
08:00 a.m. to 12h30 p.m. and 1:30 p.m. to 5:30 p.m. (GMT +1)

excluding French bank holidays

CMS North America

 

BACK OFFICE CALL CENTER
Phone: +1 800 778 2267
Email: servicedept@cmsna.com

 

SPARE PARTS
Phone: +1 800 778 2267
Email: partsdept@cmsna.com

 

 

 

 



From Monday to Friday
8:30 a.m. to 5:30 p.m. (GMT -6)

excluding US bank holidays

Download services of Customer Care Area: